Snapwiz

• Total Numbers – 1

• Educational Qualification – Any Engineering / MCA

Primary Skills

• Very good knowledge of SQL / PLSQL

• Strong analytical, reporting and problem-solving skills

• Able to perform prod support activities like monitoring and resolving batch issues, perform root cause analysis of the Incidents and identifying performance improvement opportunities

• Excellent communication skills

Secondary Skills

• Exposure to content based work is a plus

• Knowledge on Java is a plus

Responsibilities

• Analyse support / customer reported issues

• Assist in support hours of operation and off hour production emergencies.

• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

• Support troubleshooting client issues with high level data analysis

• Engage in internal issues review and client calls.

• Identify root causes of technical issues in production.

• Prepare data patches to fix data related issues.

• Provide technical guidance and teach problem solving techniques.

• Perform level of effort estimates for assigned tasks.

• Educate and empower customer on self task performance and investigations.

• Maintain ownership until resolution of technical issue.

• Content based work such as Content upload, Content QA, Writing and executing SQL’s for managing content

• Should be able to perform basic QA to be performed post data fixes

• Comprehensive knowledge of QA content development, data migration, and content management software

• Well versed in various operating systems, software development life cycle